Yes. Simply select private individual as the user type when registering.
Yes. Multiple contacts at a school can have their own Raintree account so orders can be placed by different people in your school however all orders will go on the same main school account for invoicing purposes.
Yes, and it’s really easy to do so! Simply click on the Log In tab on the top right of our homepage and this will take you to a web page where you can see a Forgotten Your Password link. Click here to create a new password.
If you ordered 100 books for £100, we want to reassure you that your order has been processed but unfortunately this offer has been incredibly popular and the high order volumes have coincided with a major outbreak of Covid at our distributor warehouse in Swansea.
We hope that the books will be with you soon and wish to apologise for this unusual delay which is far outside of usual service levels.
Thanks for your patience at this challenging time.
Yes. You will receive an order confirmation by email as soon as we’ve received your order.
You can cancel your order (within the first 24 hours after placing it via our website) by calling Macmillian Distribution us on 01256 302699. Please have your order number to hand.
You can add a purchase order number to your order (within the first 24 hours after placing it via our website) by calling Macmillian Distribution on 01256 302699. Please ensure you have your order number to hand.
Simply enter the code in the 'Promotion Code field' when you order online and the appropriate discount will be taken off your order total.
Yes. Please select your school from the drop-down menu when ordering and your order will go on your school’s account and you will receive an invoice.
It’s really easy to add your school details. Simply follow the steps when prompted.
Your invoice will be sent with your order up to 5 working days after your order is placed. Your invoice will be sent by Macmillian Distribution.
Macmillan Distribution Ltd handle the distribution of all our warehousing, ordering and accounts.
Please contact our representatives at Macmillan Distribution Ltd on 01256 302699.
Yes, please you are available to sign for the delivery or someone is available to sign on your behalf.
Items that are not available will be highlighted on your invoice and information will be given as to when they are available.
Please write to us within 14 days of receiving your order to request a refund and ensure you quote your invoice number on all correspondence. We will then get back to you to confirm if a refund is available:
Macmillan Distribution Ltd
Hampshire International Business Park
Lime Tree Way
Information on how to return your order is on the back of your invoice. Please note carriage and package of items to be returned is at your expense and liability and all items for authorised return must be received in a re-saleable condition.
If you are unable to log into your account, please contact our colleagues at Macmillian Distribution Ltd on 01256 392699.