Yes. Multiple contacts at a school can have their own Raintree account so orders can be placed by different people in your school however all orders will go on the same main school account for invoicing purposes.
Yes, and it’s really easy to do so! Simply click on the Log In tab on the top right of our homepage and this will take you to a web page where you can see a Forgotten Your Password link. Click here to create a new password.
Yes. You will receive an order confirmation by email as soon as we’ve received your order.
Unfortunately, once an order is processed, no amendments can be made.
Simply enter the code in the 'Voucher Code' field when you order online and the appropriate discount will be taken off your order total.
Yes. Please select your school from the drop-down menu when ordering and your order will go on your school’s account and you will receive an invoice.
It’s really easy to add your school details. Simply follow the steps when prompted.
Your invoice will be sent with your order up to 5 working days after your order is placed. Your invoice will be sent by HarperCollins.
HarperCollins handle the distribution of all our warehousing, ordering and accounts.
All website orders currently are paid via invoice. However, you can call our distributor HarperCollins to place your order and pay by credit card directly over the phone at 0141 306 3100.
Yes, please ensure you are available to sign for the delivery or someone is available to sign on your behalf.
Items that are not available will be highlighted on your invoice and you will be sent them once they are available.
Please write to us within 14 days of receiving your order to request a refund and ensure you quote your invoice number on all correspondence. We will then get back to you to confirm if a refund is available:
Macmillan Distribution Ltd
Hampshire International Business Park
Lime Tree Way
Information on how to return your order is on the back of your invoice. Please note carriage and package of items to be returned is at your expense and liability and all items for authorised return must be received in a re-saleable condition.