Yes. You will receive an order confirmation by email as soon as we’ve received your order.
You can cancel your order (within the first 24 hours after placing it via our website) by calling us on 01256 302699. Please have your order number to hand.
You can add a purchase order number to your order (within the first 24 hours after placing it via our website) by calling us on 01256 302699. Please ensure you have your order number to hand.
Please contact us on 01865 312244 and we’ll advise you.
Simply enter the code in the Promotion Code field when you order online and the appropriate discount will be taken off your order total.
Yes. Our educational consultants are always available to visit you in school to show you any resources you’re interested in and there’s never an obligation to buy. Simply contact your local educational consultant to arrange a visit today.
We also have free samples available of many of our programmes and so please contact us to request a sample today.
Yes. Please select your school from the drop-down menu when ordering and your order will go on your school’s account and you will receive an invoice.
It’s really easy to add your school details. Simply follow the steps when prompted.
Your invoice will be sent with your order up to 5 working days after your order is placed.
Macmillan Distribution Ltd handle the distribution of all our orders and many of our order queries.
Please contact our representatives at Macmillan Distribution Ltd on 01256 302699.
The Education Company host the secure payment facility on our website.
Yes. Simply select private individual as the user type when registering.
Yes. Multiple contacts at a school can have their own Raintree account so orders can be placed by different people in your school however all orders will go on the same main school account for invoicing purposes.
Yes, and it’s really easy to do so! Simply click on the Log In tab on the top right of our homepage and this will take you to a web page where you can see a Forgotten Your Password link. Click here to create a new password.
Yes, please you are available to sign for the delivery or someone is available to sign on your behalf.
Items that are not available will be highlighted on your invoice and information will be given as to when they are available.
Please write to us within 14 days of receiving your order to request a refund and ensure you quote your invoice number on all correspondence. We will then get back to you to confirm if a refund is available:
Macmillan Distribution Ltd
Hampshire International Business Park
Lime Tree Way
Information on how to return your order is on the back of your invoice. Please note carriage and package of items to be returned is at your expense and liability and all items for authorised return must be received in a re-saleable condition.