Online Bookshop Terms & Conditions

Your order is subject to the following terms and conditions (unless you have made special arrangements directly with us). These may change from time to time.

1.Your order

We will do our best to fulfil your order but cannot guarantee to do so. Our delivery dates are only estimates. No order is accepted by us unless and until confirmed by us in writing (either by invoice submitted with goods delivered, email or otherwise).

2. Price

Raintree VAT registration number is GB940616826. Prices are as stated from time to time on this Website and are subject to change without notice. Post and packing charges are also indicated separately on the paper invoice you will receive with the goods.

United Kingdom based customers:
The price stated on our Website is inclusive of any applicable value added or other sales tax, however the breakdown of any applicable value added tax (VAT) payable with your order is indicated on the paper invoice you will receive with the goods.

Other customers:
VAT, where it is legally appropriate for us to do so, will be applied to your order and will appear on the paper invoice. VAT will be payable at the applicable rate and may vary from country to country.

3. Payment


All credit/charge card payments are subject to authorisation by the card issuer. If your payment is not authorised, we will cancel your order (and notify you that we have done so) and you must return the goods to us (if you have already received them) at your own expense. The goods remain our property until you have paid for them.

4. Title and Risk


If your order is for delivery outside the UK and the Republic of Ireland, you are solely responsible for the goods from the time they leave our premises and for the importation of those goods into the country of delivery (including arranging for any necessary legal consents and payment of duties or taxes), and we accept no responsibility for any claims arising from such importation.

If your order is for delivery inside the UK and the Republic of Ireland, the risk of loss and/or damage (but not title) to goods supplied by us shall pass to you when they are delivered to you or your nominee and we shall not be liable for the safety of the goods thereafter.

Ownership of all goods shall remain vested in us (and we reserve the right to dispose of the goods) until we have received payment in full of all debts you owe to us.

5. Paperback and Hardback versions of books


Raintree reserves the right to provide a paperback version where no hardback is available, and that the customer will pay the paperback price in this scenario.

If a paperback version is ordered, but is not available, the customer will receive the hardback version at the paperback price.

6. Cancellation and Returns


If for any reason you are not satisfied with your purchase, you have a right to cancel your contract. In the case of physical product, simply return it to us in its original condition within 42 days from the date of purchase (but no later) and, at your option, we will issue a full refund for the price of the item or supply you with a new one. If the return is the result of our error (including faulty or damaged goods), we will also refund the postage (where applicable). Please enclose either (i) a copy of the paper invoice enclosed with the delivery, or (ii) a print of the online digital receipt. The package should be securely wrapped and sent to:

Returns Dept 
HMP Forest Bank
Industries Workshop
Agecroft Road
Pendlebury
Salford
M27 8FB

We will not be responsible for any damage or loss in transit and recommend that you use a recorded delivery service. In the case of digital or electronic product, please contact us as directed below, again within 42 days, and, at your option, we will either provide a replacement or issue a full refund.

7. Credit Account Customers:


(a) The Company may set and vary credit limits for any account and may refuse to supply any order which causes the account to exceed the current credit limit. The Company may also withhold supplies if the customer is in breach of these terms and conditions or fails to make any payment by the due date. (b) Unless otherwise agreed in writing, the customer shall pay the total amount stated on the invoice by the date for payment stated on the invoice. Payment shall be in pounds sterling drawn on a bank based in the UK. The Company may charge interest on overdue payments at the rate of 1% above National Westminster Bank's base lending rate from time to time and shall be entitled to recover from the customer all expenses (including legal costs) incurred in enforcing payment.

8. General


We do not make any representation or give any warranty or undertaking as to the quality of the goods, their correspondence with description or fitness for purpose, or that the goods are not defamatory, injurious, obscene or unlawful, or that any trade marks or copyright used on or in connection with the goods do not infringe any intellectual property rights not owned by us.

In the case of software or other downloadable electronic product, we do not make any representation or give any warranty or undertaking that the functions of such product meet your requirements or that the media is compatible with any computer system on which it is used or that the operation of the software will be unlimited or error-free. In no event shall we be liable for any damages whatsoever arising out of the installation of such product. You assume responsibility for selecting the product to achieve your intended results and for the installation, use of and results obtained from that product.

As far as is permitted by law, all implied warranties, conditions or other terms are hereby excluded. We shall not in any circumstances be liable for any special, indirect, consequential or economic loss (including but not limited to loss of profits, business, revenue, goodwill or anticipated savings) howsoever caused.

You are not permitted to remove or amend any trade mark, copyright or other proprietary notice on any of our products. You acknowledge that all rights in and to any and all copyrights, know how and other intellectual property rights relating to our products are and shall remain our property. You will not at any time do, or cause to be done, any act or thing which impairs or infringes those rights.

These terms and conditions and all contracts under these terms and conditions are governed by and shall be construed in accordance with the laws of England and all disputes shall be submitted to the exclusive jurisdiction of the English courts.

We reserve the right to terminate any contract formed under these terms and conditions immediately by written notice and to take action to recover damages suffered by us if you breach any of these provisions.

If you wish to contact us (other than for returning goods, in which case you should use the address above), our address is Raintree, Halley Court, Jordan Hill, Oxford, OX2 8EJ or you can telephone Customer Services on +44 (0)845 6044371, or you can email us at irect@macmillan.co.uk

Customer Services
Raintree
Brunel Road
Houndmills
Basingstoke
Hampshire, RG21 6XS


A company registered in England and Wales under number 6695582
VAT Number GB940616826
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